Why is it so hard to contact you guys?

I downloaded scrobbler. I was asked which language I wanted and I chose English. It was installed in Japanese. I can read a little Japanese so I managed to open the menu and find the option to change languages so I changed it to English but unfortunately, despite it claiming to be running in English, everything is still in Japanese. I am uninstalling the software now. Thanks for wasting 30mins of my life.