Do Last.FM Actually support this application?

I have had constant problems scrobbling my ipone recently. I can listen to hundreds of tracks, when I sync with iTunes my play counts are updated correctly but the Last.FM scrobbler just sits and does nothing. After leaving it for an hour I gave up and manualy ran the scrobbler through the diagnosis function. It found about 6 tracks out of over 150.

When I come to the 'support' forum its just threads with a lot of people with the exact same problem and never any one from last FM.

the iPhone/iPod touch has been around now for about 18 months. Surely by now you can offer decent support for your own application.

As I very rarely listen to music at my computer the iPhone scrobbling is the only method I have to put useful information into last.fm, and this doesnt work.

Any chance of some actual real support for us on this issue?

I guess they just want to think we are the ones not doing things right.

Yup! I mean look at what the FAQ page sends you to for more information:

Below you will find a fun game that should help you figure out how to get your tracks to scrobble if you find that they're failing. Please note, that by "fun", and by "game", I actually mean "rather blunt" and "walkthrough". ;)

It made me feel too stupid to ask anything here for ages, but I've trawled for hours and I still have problems.

I WAS considering a subscription too but since these problems, no way.


However.. if anyone can help: I've now got to the stage where finally the pop-up box tells me "iPod Scrobbling - Your iPod scrobbles are being determined. Please don't exit iTunes". But 45 minutes later, nothing has happened [I manually confirm that yes, I do want these tracks scrobbled]. Help!